Exchange and Return Policy

EXCHANGE POLICY

Product Exchange and Return Policy

Understanding the product exchange and return policy is essential for a satisfactory shopping experience. Here, we will cover in detail the procedures for exchanging due to dissatisfaction, returning and exchanging due to defects, as well as information about customized pieces.

Exchange due to dissatisfaction

Exchange Conditions

If you are not satisfied with your product, you can request an exchange within 7 days of receipt. To do this, the product must be: - Unused . - Undamaged and without signs of use.

Procedure

  1. Shipping the Order : The customer will bear the costs of shipping the product for exchange.
  2. Contact : Send an email to suporte@shopstoredw.com with the subject EXCHANGE and report the reason for dissatisfaction.
  3. Receipt : After receiving the product, we will contact you so that the shipping costs for the new shipment can be paid.

Important Notes

  • Exchanges will not be accepted via WhatsApp.
  • Only products in the conditions specified above will be accepted for exchange.

Return

Return Conditions

You can return a product within 7 days of delivery, provided that: - The product is unused . - It is in its original packaging and in perfect condition.

Procedure

  1. Contact : Contact us by email: suporte@shopstoredw.com and explain the reason for the return.
  2. Shipping : Return shipping is the customer's responsibility.
  3. Product Analysis : After receipt, the product will be analyzed within 7 days .
  4. Refund : If approved, you will receive refund instructions within 2 business days .

Important

  • Returns must be communicated in advance. Products returned without such communication will be returned to the customer.

Exchange due to Defect/Damage

Exchange Conditions

If the product is defective, you have 7 days to request an exchange. The product must be: - In the original packaging . - Without signs of use or tampering.

Procedure

  1. Contact : Send an email to support@shopstoredw.com .
  2. Shipping Costs : The first shipping cost for return will be covered by the store.
  3. Technical Analysis : The product will be analyzed within 5 business days . If the defect is confirmed, a new product will be sent within 3 business days .

Attention

  • Returns must be communicated in advance. Products returned without communication will be returned to the customer.

Final Considerations

Being aware of the exchange and return policy is essential to avoid inconveniences. Make sure you follow all the steps and conditions described to ensure that your request is processed efficiently and quickly.